Understanding the DVA Issued Cards

FIrst point of contact is DVA, however; you may also wish to seek assistance from a Veteran Organisation near you for further information and support.  Advocates also have well being officers to assist.

The information regarding the DVA issued cards is an overview, please use the links for detailed information directly from DVA.

White Card

Application for a DVA card can be made through your online MyService portal 

Image by Glen Carrie

The Veteran White Card may cover: 

  • treatment at a hospital or day procedure facility

  • treatment provided by an allied health professional

  • treatment provided by a general practitioner (GP) or specialist

  • treatment provided by a dental or optical professional

  • medicines at the cheaper concession rate

  • community nursing; and

  • pathology and medical imaging

 

The Veteran White Card may also cover: 

You should always inform your health provider that you have a white card and check if they will accept the card for the treatment you wish to obtain.   The provider may contact DVA regarding your accepted conditions.   

Coordinated Veterans’ Care (CVC) Program

It is important to remember that you may need to have an assessed clinical need.

The services and support may be different depending on the service being provided, here are some links:

If your doctor provides you with a prescription for a condition covered by your White Card, then at the pharmacy show them the white card for the Repatriation Pharmaceutical Benefits Scheme (RPBS).

 

White Cards can be used anywhere in Australia but can not be used overseas. If you are travelling or residing overseas you need to contact DVA prior to departure.

In addition, former ADF may receive treatment for the following conditions, whether service related or not:

  • any mental health condition

  • cancer (malignant neoplasm)

  • pulmonary tuberculosis.

Your white card will cover you for a specific condition, and if the health provider diagnosis you with another unrelated injury or disease then you will need to submit another claim for the new diagnosis.

A person who has a Veteran White Card can also get:

  • free transport to the place where a health care professional will see or treat them

The following services are listed on DVA site as covered by the treatment cycle.  Make sure before you book an appointment that you have an accepted condition for the service below.  Contact DVA first.

Exceptions to the treatment cycle Treatments

Some allied health treatments are not included in the treatment cycle:

Alternative Therapy

  • acupuncture 

  • massage techniques 

DVA Does not cover the following but not limited to alternative therapies 

  • acupuncture and acupressure

  • aromatherapy

  • equine therapy

  • homeopathy

  • hypnotherapy and hypnosis

  • massage or therapeutic touch

  • meditation

  • music therapy

  • reflexology and relaxation therapy

  • reiki

  • tai chi

  • yoga

GOLD CARD

Application for a DVA card can be made through your online MyService portal 

Image by Shreyas Malavalli

The Veteran Gold Card covers: 

  • medical and surgical care

  • medical consultations and procedures that the MBS covers

  • medical services and surgical procedures the MBS lists and which a health care professional performs in public and private hospitals and day surgery facilities

  • medical specialist services the MBS lists

  • medication reviews

  • Approval can be sought for medical services that the MBS does not list

 

When DVA must approve care.

The Veteran Gold Card may also cover: 

Coordinated Veterans’ Care (CVC) Program

It is important to remember that you may need to have an assessed clinical need.

When buying prescription items, you will need to pay $6.80 for each item until you reach your for the calendar year.  From 01/07/2022 the Safety Net threshold will be $244.80.

 

A person who has a Veteran Gold Card can also get:

The following providers can refer you for allied health treatments

  • general practitioners (GPs)

  • medical specialists

  • hospital discharge planners

  • other health care professionals as part of a hospital discharge

 

It is important to remember that you may need to have an assessed clinical need.

DVA mentions treatment cycles.  It means that referrals to allied health services are valid for up to 12 sessions of treatment or 1 year, whichever ends first. Clients can have as many treatment cycles as their GP decides are clinically necessary.   

 

DVA also stated that you can also have:

  • a separate treatment cycle for each allied health service you need; and

  • treatment cycles for different allied health services at the same time

The following services are listed on DVA site as covered by the treatment cycle

Exceptions to the treatment cycle Treatments

Some allied health treatments are not included in the treatment cycle:

TPI clients

The treatment cycle does not apply to clients with a Totally and Permanently Incapacitated (TPI) Gold Card when a GP refers them to either:

  • physiotherapy

  • exercise physiology services

 

The treatment cycle will apply if the GP refers a TPI client to other allied health services, such as:

  • occupational therapy

  • podiatry

  • psychology

Alternative Therapy

  • acupuncture 

  • massage techniques 

DVA Does not cover the following but not limited to alternative therapies 

  • acupuncture and acupressure

  • aromatherapy

  • equine therapy

  • homeopathy

  • hypnotherapy and hypnosis

  • massage or therapeutic touch

  • meditation

  • music therapy

  • reflexology and relaxation therapy

  • reiki

  • tai chi

  • yoga

ORANGE CARD

DVA Website states "Does DVA pay for pool or gym entry, general exercise programs, fitness centre or gym memberships?   

No. Any treatment that is not clinically necessary cannot be billed under DVA's arrangements. If the DVA client wants to join a generalised exercise class, fitness or gym program, this needs to be a private arrangement between them and the EP or the fitness centre/ gym.

All consultation fees include any fees that might be payable to access a facility, such as payment for the DVA client's entry cost into a gym or pool."

DVA has a Heart Health Program for returned veterans or peacekeepers.

Heart Health Programme